Home   >   CSC-OpenAccess Library   >    Manuscript Information
An Organizational Memory and Knowledge System (OMKS): Building Modern Decision Support Systems
Jon Blue, Francis Kofi Andoh-Baidoo, Babajide Osatuyi
Pages - 27 - 41     |    Revised - 01-05-2011     |    Published - 31-05-2011
Volume - 2   Issue - 2    |    Publication Date - May / June 2011  Table of Contents
Decision Support Systems, Decision Making, Tacit Knowledge, Organizational Learning, Organizational Memory, Knowledge Management
Many organizations employ data warehouses and knowledge management systems for decision support activities and management of organizational knowledge. The integration of decision support systems and knowledge management systems has been found to provide benefits. In this paper, we present an approach for building modern decision support systems that integrates the data warehouses and organizational memory information systems processes to support enterprise decision making. This approach includes the use of Scenarios for capturing tacit knowledge and ontology for organizing the diverse data and knowledge sources, as well as presenting common understanding of concepts among the organizational members. The proposed approach, which we call Organizational Memory and Knowledge System approach, is expected to enhance organizational decision-making and organizational learning.
CITED BY (5)  
1 Barros, V. F. D. A., Ramos, I., & Perez, G. (2015). information systems and organizational memory: a literature review. JISTEM-Journal of Information Systems and Technology Management, 12(1), 45-63.
2 Kalibataite, G. (2014). Integration of activity data: problems, peculiarities and the importance of metadata. Socialines Technologijos, 4(1).
3 Kalibataite, G. (2014). Veiklos duomenu integravimas: problemos, ypatumai ir metaduomenu svarba. Social Technologies, (01), 93-117.
4 Nguyen, Q. D. (2012). The role of business intelligence in organizational memory supporti.
5 Rölker-Denker, L., & Hein, A. (2012). Organisationales Lernen und Organisationale Gedächtnisse im AAL-Kontext. Technik für ein selbstbestimmtes Leben.
1 Google Scholar 
2 CiteSeerX 
3 refSeek 
4 Scribd 
5 SlideShare 
6 PdfSR 
A. Hakimpour and A. Geppert. "Resolving semantic heterogeneity in schema integration," in International Conference on Formal Ontology in Information Systems (FOIS), 2001, pp. 297-308.
A. Sage.Decision support systems engineering. New York, USA: Wiley, 1991.
A. Sheth. "Semantic Meta Data for Enterprise Information Integration." DM Review Magazine, 2003.
B. Fazlollahi and R. Vahidov. "A Method for Generation of Alternatives by Decision Support Systems." Journal of Management Information Systems, vol. 18, no. 2, pp. 229-250, 2001.
C. Frappaolo. "What’s in a name?," KMWorld, pp. 18-19, 1998.
C. Potts, K. Takahashi, and A. Anton. "Inquiry-based scenario analysis of systems requirements." Georgia Tech, Atlanta, GA, Technical Report GIT-CC-94/14, 1994.
C. Stabell. "A Decision-Oriented Approach to Building DSS," in Building Decision Support, J.L. Bennett, Ed. Reading, MA, USA: Addison-Wesley, 1983, pp. 221-260.
C. Yu-N and S. Abidi. "A Scenarios Mediated Approach for Tacit Knowledge Acquisition and Crystallisation: Towards Higher Return-On-Knowledge and Experience," in Proc. Third International Conference on Practical Aspects of Knowledge Management (PAKM2000), Basel, Switzerland, 2000.
C. Yu-N and S. Abidi. "An Ontological-Based Scenario Composer for Knowledge Acquisition in Intelligent Systems," in Proc.IEEE Region Ten Conference (TENCON 2000), Kuala Lumpar, Malaysia, 2000.
C. Yu-N and S. Abidi. "Tacit Knowledge Creation in a Knowledge Management Context," in Proc. 4th International Symposium on Computer and Information Sciences., 1999.
D. O'Leary. "Using AI in knowledge management: Knowledge Bases and ontologies." IEEE Intelligent Systems, vol. 13, pp. 34-39, 1998.
D.-H. Jang and S. Myaeng. "Development of a document summarization system for effective information services," in Proc. RIAO 97 Conference: Computer-Assisted Information Searching on Internet, Montreal, Canada, 1997, pp. 101-111.
E. Grant and M. Gregory. "Tacit knowledge, the life cycle and international manufacturing transfer." Technology Analysis & Strategic Management, vol. 9, no. 2, pp. 149-161, 1997.
E. Kavalki, P. Loucopoulos, and D. Filippidou. "Using Scenarios to Systematically Support Goal- Directed Elaboration for Information System Requirements." Information Systems Engineering Group, Department of Computation, UMIST, Manchester, Technical Report ISE-96-1, 1996.
E. Stein and V. Zwass. "Actualizing Organizational Memory with Information Systems." Information Systems Research, vol. 6, no. 2, pp. 85-117, 1995.
G. Goldman. "The tacit dimension of clinical judgment." The Yale Journal of Biology and Medicine, vol. 63, no. 1, pp. 47-61, 1990.
G. Gorry and M. Scott Morton. "A Framework for Management Information Systems." Sloan Management Review, vol. 13, no. 1, pp. 55-70, 1971.
G. Hackbarth. "The Impact of Organizational Memory on IT Systems," in Proc. Fourth Americas Conference on Information Systems, 1998, pp. 588-590.
G. Heijst, R. Spek, and E. Kruizinga. "Corporate memories as a tool for knowledge management." Expert Systems With Applications, vol. 13, no. 1, pp. 41-54, 1997.
G. Marakas.Decision support systems in the 21st century. Upper Saddle River, USA: Prentice Hall, 2003.
G. Neumann and M. Strembeck. "A scenario-driven role engineering process for functional RBAC roles," in Proc.7th ACM Symposium on Access Control Models and Technologies, Monterey, California, 2002, pp. 33-42.
G. von Krough, K. Ichijo, and I. Nonaka.Enabling Knowledge Creations: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. New York, USA: Oxford, 2000.
H. Nemati, D. Steiger, L. Iyer, and R. Hershel. "Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing." Decision Support Systems, vol. 33, no. 2, pp. 143-161, 2002.
H. Nemati, D. Steiger, L. Iyer, and R. Hershel. "Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing." Decision Support Systems, vol. 33, no. 2, pp. 143-161, 2002.
H. Simon. "A Behavioral Model of Rational choice." Quarterly Journal of Economics, vol. 69, pp. 99- 118, 1955.
I. Choi, J. Jung, and M. Song. "A framework for the integration of knowledge management and business process management." International Journal of Innovation and Learning, vol. 1, no. 4, pp. 399-408, 2004.
I. Choi, M. Song, C. Park, and N. Park. "An XML-based process definition language for integrated process management." Computers in Industry, vol. 50, no. 1, pp. 85-102, 2003.
I. Nonaka and H. Takeuchi.The Knowledge-Creating Company, How Japanese companies manage the dynamics of innovation. New York, USA: Oxford University Press, 1995.
I. Nonaka, H. Takeuchi, and K. Umemoto. "A theory of organizational knowledge creation." International Journal of Technology Management, vol. 11, no. 7/8, pp. 833-845, 2009.
J. Howells. "Tacit Knowledge and Technology Transfer." ESRC Centre for Business Research and Judge Institute of Management Studies, University of Cambridge, United Kingdom, Working paper 16, 1995.
J. Kupiec, J. Pedersen, and F. Chen. "A trainable document summarizer," in Proc.SIGIR-95: 8th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, 1995, pp. 68-73.
J. Vasconcelos, F. Gouveia, and C. Kimble. "An Organizational Memory Information System using Ontologies," in Proc. Third Conference of the Associacao Portuguesa de Sistemas de Informacao, Coimbra, Portugal, 2002.
J. Walsh and G. Ungson. "Organizational Memory." Academy of Management Review, vol. 16, no. 1, pp. 57-91, 1991.
J.-C. Courbon, J. Drageof, and J. Tomasi. "L'approche évolutive," Informatique et Gestion, vol. 103, Janvier-Février 1979.
K. Sexena. "Decision support engineering: a DSS develoopment methodology," in Proc.24th Annual Hawaii International Conference on System Sciences, Los Alamitos, CA, 1991.
L. van Elst and A. Abecker. "Ontologies for Information Management: Balancing Formality, Stability, and Sharing Scope." Expert Systems With Applications, vol. 23, pp. 357-366, 2002.
M. Alavi and D. Leidner. "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues." MIS Quarterly, vol. 25, no. 1, pp. 107-136, March 2001.
M. Atwood. "Organizational Memory Systems: Challenges for Information Technology," in Proceedings of 35th Hawaii International Conference on System Sciences, Big Island, HI, 2002, pp. 1-9.
M. Genesereth and N. Nilsson.Logical Foundations of Artificial Intelligence, M. Genesereth and N. Nilsson, Eds. San Mateo, CA: Morgan Kaufmann Publishers, 1987.
M. Ginzberg and E. Stohr. "Decision Support Systems: Issues and perspectives," in Decision Support Systems, M. Ginzberg, R. Reitman, and E. Stohr, Eds. North-Holland, Amsterdam: 1982, pp. 9-32.
M. Glinz. "Improving the Quality of Requirements with Scenarios," in Proc. Second World Congress for Software Quality, Yokohama, Japan, 2000, pp. 55-60.
M. Martin. "Determining Information Requirements for DSS." Journal of Systems Management, pp. 14-21, December 1982.
M. Polanyi.The Tacit Dimension. London, United Kingdom: Routledge and Kegan Paul, 1966.
M. Roseman. "Integrated knowledge and process management." B-HERT News, pp. 24-26, 2001.
M. Staudt, A. Vaduva, and T. Vetterli. "The Role of Metadata for Data Warehousing." University of Zurich, Technical Paper 1999.
N. Bolloju, M. Khalifa, and E. Turban. "Integrating Knowledge Management into enterprise environments for the Next Generation." Decision Support Systems, vol. 33, pp. 163-176, 2002.
P. Busch and D. Richards. "Mapping Tacit Knowledge Flows within Organization X." in Proc. 12th Australasian Conference on Information Systems, Coffs Harbour, Australia, 2001, pp. 85-94.
P. Busch, D. Richards, and C. Dampney. "Mapping Tacit Knowledge Flows in Organisation X." in Proc. 11th Australasian Conference on Information Systems, Brisbane, Australia, 2000.
P. Keen and M. Scott Morton.DSS: An Organizational Perspective. Reading, MA, USA: Addison 39 Wesley, 1978.
R. Blanning. "The functions of a decision support system." Information and Management, pp. 71-96, September 1979.
R. Bonczek, C. Holsapple, and A. Whinston. "A Generalized Decision Support Systems Using Predicate Calculus and Network Data Base Management." Operations Research, vol. 29, no. 2, pp. 263-281, 1981.
R. Clarke, D. Filippidou, P. Kardasis, P. Loucopoulos, and R. Scott. "Integrating the Management of Discovered and Developed Knowledge," in Proc. Panhellenic Conference on New Information Technology, NIT'98, Athens, Greece, 1998.
R. Sprague Jr. and E. Carlson.Building Effective Decision Support Systems. Englewood Cliffs, N.J., USA: Prentice-Hall, 1982.
S. Raghuram. "Knowledge creation in the telework context." International Journal of Technology Management, vol. 11, no. 7/8, pp. 859-870, 1996.
S.-H Liao. "Knowledge Management Technologies and Applications – Literature Review from 1995 to 2002." Expert Systems With Applications, vol. 25, no. 2, pp. 155-164, 2003.
T. Gruber. "Toward Principles for the Design of Ontologies Used for Knowledge Sharing." Stanford University Knowledge Systems Laboratory, Stanford, CA, Technical Report 1993.
V. Benjamins, D. Fensel, and A. Perez. "Knowledge Management through Ontologies," in Proc. 2nd International Conference on Practical Aspects of Knowledge Management (PAKM 98), Basel, Switzerland., 1998.
W. Inmon. "What is a Data Warehouse?. " Prism Tech Topic, vol. 1, no. 1, 1995.
Dr. Jon Blue
College of Business & Economics - United States of America
Dr. Francis Kofi Andoh-Baidoo
University of Texas - Pan American - United States of America
Mr. Babajide Osatuyi
New Jersey Institute of Technology - United States of America

View all special issues >>