Home   >   CSC-OpenAccess Library   >    Manuscript Information
Customer Adoption of Internet Banking in Mauritius
Mamode Khan Naushad, N. Emmambokus
Pages - 53 - 58     |    Revised - 01-05-2011     |    Published - 31-05-2011
Volume - 2   Issue - 2    |    Publication Date - May / June 2011  Table of Contents
MORE INFORMATION
KEYWORDS
Internet Banking, Logistic, Regression Model
ABSTRACT
Internet banking offers many benefits but little research has been done about its acceptance in Mauritius. This paper aims at assessing the factors that contribute to the adoption of internet banking in Mauritius. To support our arguments, we use a logistic regression model based on a sample survey to analyze the factors that influence internet banking in Mauritius. We conclude that factors such as age, income, service usefulness, risk factor, checking account frequency and internet location are the main determinants for a person to opt for online banking
CITED BY (13)  
1 Cristofaro, M., Giardino, P. L., & Leoni, L. (2021). Back to the Future: A Review and Editorial Agenda of the International Journal of Business Research and Management. International Journal of Business Research and Management (IJBRM), 12(1), 16-33.
2 Hapuarachchi, C., & Samarakoon, A. (2020). Drivers Affecting Online Banking Usage of Private Commercial Banks in Sri Lanka. Asian Journal of Economics, Business and Accounting, 1-10.
3 Chauhan, V., Choudhary, V., & Mathur, S. (2016). Demographic influences on technology adoption behavior: A study of e-banking services in India. Prabandhan: Indian Journal of Management, 9(5), 45-59.
4 Rana, P., & Pandey, D. (2016). Challenges and Issues in E-Banking Services and Operations in Developing Countries. In Designing and Implementing Global Supply Chain Management (pp. 237-281). IGI Global.
5 Gunathilake, V. K. (2016). CONSUMER ADOPTION OF INTERNET BANKING IN SRI LANKA.
6 Makulilo, A. B. (2016). Data Protection of the Indian Ocean Islands: Mauritius, Seychelles, Madagascar. In African Data Privacy Laws (pp. 277-303). Springer, Cham.
7 Hoang, M. H. (2015). The Adoption of Personal Internet Banking in Vietnam. Humanities, Arts and Social Sciences Studies (FORMER NAME SILPAKORN UNIVERSITY JOURNAL OF SOCIAL SCIENCES, HUMANITIES, AND ARTS), 173-201.
8 Mishra, V., & Singh, V. (2014). Factors affecting the adoption or acceptance of internet banking services: a review and analysis of past research. International journal of electronic business, 11(3), 234-255.
9 Bashir, I. (2014). Consumer perception, attitude and behavioural intention towards use of internet banking services in India (Doctoral dissertation).
10 Hanafizadeh, P., Keating, B. W., & Khedmatgozar, H. R. (2014). A systematic review of Internet banking adoption. Telematics and informatics, 31(3), 492-510.
11 Varaprasad, G., Sridharan, R., & Anandakuttan B, U. (2013). Internet banking adoption in a developing country–an empirical study. International Journal of Services and Operations Management, 14(1), 54-66.
12 Makulilo, A. B. (2012). Protection of Personal Data in sub-Saharan Africa (Doctoral dissertation, Bremen University).
13 Onyia, O. P., & Tagg, S. K. (2011). Effects of demographic factors on bank customers’ attitudes and intention toward Internet banking adoption in a major developing African country. Journal of Financial Services Marketing, 16(3-4), 294-315.
1 Google Scholar 
2 CiteSeerX 
3 refSeek 
4 iSEEK 
5 Scribd 
6 SlideShare 
7 PdfSR 
A. Hanudin. (2007) “Internet Banking Adoption among Young Intellectuals”, Journal of Internet Banking and Commerce, vol. 12, no.3.
A. Kose (2009). “Determination of reasons affecting the use of internet banking through logistic regression analysis”, Marmara University, Turkey.
A.A Aderonke. (2010) “An Empirical Investigation of the Level of Users’ Acceptance of EBanking in Nigeria”, Journal of Internet Banking and Commerce, vol. 15, no.1.
A.A.Maiyaki (2010). “Effects of Electronic Banking Facilities, Employment Sector and Age- Group on Customers’ Choice of Banks in Nigeria”, Journal of Internet Banking and Commerce, vol. 15, no.1.
B.S. Khan (2004). “Consumer Adoption of Online Banking: Does Distance Matter?” Department of Economics, UCB, UC Berkeley.
Bank of Mauritius (2007), “Guidelines on Internet Banking”.
C.L. Goi(2006). “Influence Development of E-Banking in Malaysia”. Journal of Internet Banking and Commerce, vol. 11, no.2.
Comptroller of the Currency Administrator of National Banks, (1999, October) Comptroller’s Handbook on Internet Banking, U.S. Department of the Treasury.
F.H. Chandio. (2011) “Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan”, Brunel University West London.
Financial Standards Foundations,(2010) Estandards forums.
G. Hua (2010). “An Experimental Investigation of Online Banking Adoption in China”, Journal of Internet Banking and Commerce, vol. 15, no.1,.April.
G. Rodr´?guez, (2001) Appendix B Generalized Linear Model Theory.
G.Yandraduth, (2008) Keynote at a Visa Briefing on “the Economic Benefits E-payment developments in Mauritius”, Oct .
Gan et al. (2006) “A logit analysis of electronic banking in New Zealand”, Commerce Division Lincoln University, Canterbury International Journal of Bank Marketing Vol. 24 No. 6.
Gokool and Moraby, (2008) “Banking in Mauritius – the Global Business Perspective”, in association with Afrasi a-bank different.
Guerrero et al. (2003) “Profiling the adoption of online banking services in the European Union”, Department of Business Administration, Faculty of Economics and Business Administration, University of Almería, Spain.
H. S.H and Y.Y. Ko (2008). “Effects of self-service technology on customer value and customer readiness: The case of Internet banking”, Emerald Group Publishing Limited, Internet Research, Vol. 18, pp.427 – 446.
H.E. Riquelme (2009,August), “Internet Banking Customer Satisfaction and Online Service Attributes.” Journal of Internet Banking and Commerce, vol. 14, no.2.
Internet Research Vol. 16 No. 3, pp. 304-322.
K.Kerem (2003). “Adoption of electronic banking: underlying consumer behaviour and critical success factors. Case of Estonia”, High level scientific conferences: EMTEL 2 Conference.
K.M.Nor (2007). “The Influence of Trust on Internet Banking Acceptance”, Journal of Internet Banking and Commerce, vol. 12, no.2.
Loonam and O’Loughlin (2008). “Exploring e-service quality: a study of Irish online banking”, DCU Business School, Dublin City University, Dublin, Ireland.
M. Katariine (2006). “Clustering the consumers on the basis of their perceptions of the Internet banking services”, Emerald Group Publishing Limited
M. Sathye (1999). “Adoption of internet banking by Australian consumers:an empirical investigation”, International Journal of Bank Marketing, Vol. 17 No. 7, pp. 324-34.
Munhurrun and Naidoo (2010). “The Impact of Internet Banking Service Quality on Satisfaction and Behavioral Intentions”, University of Technology, Mauritius.
N. Hosein (2010). “Internet banking: Understanding consumer adoption rates among community banks”, Shantou University, Shantou, China.
N.P. Mols (2000). “The Internet and services marketing, the case of Danish retail banking”, Department of Management, University of Aarhus, Denmark.
Padachi et al (2008). “Investigating into the factors that influence the adoption of internet banking in Mauritius”, Proceedings of the 2007 Computer Science and IT Education Conference.
Qureishi et al (2008). “Customer Acceptance of Online Banking in Developing Economies,” Journal of Internet Banking and Commerce, vol. 13, no.1.
R. Murali (2008). “Information Technology in Malaysia: E-service quality and uptake of Internet banking”. Journal of Internet Banking and Commerce, vol. 13, no.2.
S.Chiemeke. (2006) “The Adoption of Internet Banking in Nigeria: An Empirical Investigation”, Journal of Internet Banking and Commerce, vol. 11, no.3.
Safeena et al (2010). “Customer Perspectives on E-business Value: Case Study on Internet Banking”, Journal of Internet Banking and Commerce, vol. 15, no. 1.
Sanmugam (2005), “Factors determining consumer adoption of Internet Banking,” Department of Business School, Binary University College, Puchong, Selangor Malaysia.
Tandrayen-Ragoobur et al (2010), “Internet Banking: A Customer- Centric Perspective for Mauritius’, International Research Symposium in Service Management.
Thulani et al (2009), “Adoption and Use of Internet Banking in Zimbabwe: An Exploratory Study,” Journal of Internet Banking and Commerce, vol. 14, no.1.
Yuan et al (2010). “Present and Future of Internet Banking in China”. Journal of Internet Banking and Commerce, vol. 15, no.1
Dr. Mamode Khan Naushad
University of Mauritius - Mauritius
n.mamodekhan@uom.ac.mu
Mr. N. Emmambokus
- Martinique


CREATE AUTHOR ACCOUNT
 
LAUNCH YOUR SPECIAL ISSUE
View all special issues >>
 
PUBLICATION VIDEOS